Delivery and returns

1. DELIVERY
1.1. Subject to clause 1.2 below Products, which are in stock, will be ready for collection or delivery within 72 hours, unless otherwise agreed in writing.

1.2. Made to order Products require longer preparation. Your order will be fulfilled by the delivery date set out in the Availability Confirmation, if no delivery date is specified, then within 45 days of the date of the Availability Confirmation, unless there are exceptional circumstances.

2. SHIPPING
2.1. Products are normally collected. Delivery can be arrange by our team. Please contact Customer Services at hello@zemallow.com for more information and delivery options.

2.2. Zemallow Limited does not accept responsibility for Products delayed in transit due to a third party.
3. EXCHANGES AND RETURNS
3.1. Zemallow Limited are not required to offer money back guarantee's on purchases as food is exempt from this.

3.2. Should the Product you have purchased need to be returned due to a fault or an error of Product, please contact Zemallow Limited directly for a Return Reference Number. Upon receiving a return reference number, please package the Product securely with padding and return to the address below Zemallow limited, UNIT 31, Summerstown, SW17 0BQ, London.

3.3. Should the Product you have purchased need to be returned due to a fault or an error of Product, Zemallow Limited will refund the full cost including any delivery charges. This return of delivery charge will not apply if there is not a fault or error made.

3.4. You are responsible for the safe carriage of Products to Zemallow Limited. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the Products. We cannot be held responsible for returns that are lost in transit. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

3.5. Refund payments will be made within 30 business days of receipt of the returned product. Refunds will only be made to the original card the Products were purchased with. This is to protect our customers from card fraud.

3.6. Your statutory rights are not affected by the Zemallow Limited return policy.

3.7. In the event that your refund is rejected Zemallow Limited may have the ability to offer an exchange or credit note.

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